Anonymous
map-marker Riverside, California

Refund a car rental payment that was not proses

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I had a car renter from volaris i dios don't get the car because there was a deposit issues and i need my refund and please
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User's recommendation: these people aren't onset and they will just take you money

Anonymous
map-marker Newark, Delaware

Lost email confirmation. Got wiped off my computer

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How can I get a new receipt for my booking at SFO on October 11,2022. It was placed on September 13, 2022. It was for a car for a week. We paid through our Discover card, last 4 digits 8534, expiration date 03/27, in the amount of $250.70. I do not know the booking number because it was in the email. Can you help please? Email address is delmasterson@***.com phone number is 732 589 **** Thank you. Kathleen Masterson
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Bara W

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Verified Reviewer
| map-marker Riyadh, Riyadh Province

Horrible customer service

I had rented a car from Riyadh to Jeddah through Cartawler for 15 days They did not mention that the cost for delivering the car to different station is 200 USD. As a result I have returned the car only after5 days. Its been more than 3 months, where I have been in touch with customer service, and I have reached to no where yet! In August 2022, they decided to send me back the 10 days car rental cost, though its been 5 weeks and I did not get the money back to my account and they stopped replying my email!. Very bad service, I would never recommend it to anyone!
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Loss:
$350
Pros:
  • No support at all
  • Confused operator

Preferred solution: Full refund

Albane G

Un able to reach you booking made by transavia

Réf MA 64561**** I will pick up the car 4 days after the initial day. On october 30 instead of october 26 Agadircar office is aware but not you I would like a confirmation Adechatellus@***.fr Thank you
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Preferred solution: A confirmation I paid for 9 days but i will take the car only for 5 days. I do not want any refond just the confirmation that you have registered it

Efstratia G

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Verified Reviewer
| map-marker Zurich, Zurich

Problem with car reservation

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Hello ,

Id like to explain a problem that we faced by booking a car through your website.

We chose to book a car through Swiss and chose a car from Hertz. Initially we made the reservation on the name of my sister, since she was going to be the driver.

But for personal reasons we needed to change it because I had to drive. On the day of our reservation a couple of hours before arriving to Sardinia we asked through the website from cartrawler to change the drivers name. And they said that they where going to take care of it. I gave all the details on the Supportchat, explained that we should change it and that our reservation was planed for the night and then I lost connection and I could not connect again because of a problem of the website.

We arrived in Olbia and after arriving in Hertz supportdesk, the drivers name wasnt changed and the Hertz agent couldnt make any changes on our reservation because it was booked on your website. I connected to the agent from cartrawler and they refused to find an alternative or help us with the problem, claiming that I didnt confirm my request before posting connection, while ok the support chat the agent had already admitted the emergency and that he is trying to fix it.

We are completely disappointed with your service as we lost 600 , we had to stay until midnight trying to find an alternative with the agents from both sides and finally we had to book a new car from Herzt and drive in the middle of the night for 2,5 hours after all this inconvenience in order to reach our destination. We demand a full refund or at least a partial refund or even a voucher with the amount of the money for a future booking.

Thank you for your time and looking forward to hearing from you.

IT82128**** Reservation number

Best regards

Efstratia Georgiadou

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Loss:
$600

Preferred solution: Full refund

Anonymous
map-marker Madrid, Madrid

No confirmation of reservation received. Had to follow up.

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No confirmation of reservation received. Had to follow up. When I try to access the Booking Manager website (https://customer.cartrawler.com/s/ ) using the Custom Reference number, I get the message that the booking cannot be retrieved. When a response was eventually received, the information was incorrect: I have booked an Airport transfer, but the reservation confirmation received was for Car Rental.
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Steven G Cpf

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Verified Reviewer

Tried to cancel reservation and ended up calling 4 different numbers with no success.

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I tried to cancel a reservation due to circumstances and I was redirected to four different phone numbers that all could not help me. Still trying to figure out how to cancel, horrible customer service and would not recommend to anyone
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Loss:
$222

Preferred solution: Full refund

User's recommendation: Do not use them

Konstantinos K Ixs

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Verified Reviewer
| map-marker Hamburg, Free And Hanseatic City Of Hamburg

Cancelation voucher

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Hello. I made a reservation for a car Booking Ref: Gr56664**** and then had to cancel. I was told i would get a voucher for the amount of 115,24euro to use on my next booking but i cannot find the voucher code anywhere. Can you please re-send it? Thank you
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Preferred solution: Full refund

Anonymous
map-marker Royston, Hertfordshire

No pick up

Booking ref HR66605**** On arrival our driver was 1 hour late and refused to come to arrivals as he didnt want to pay the parking. On pick up at 3am our driver did not arrive. We were told to call a cab. This was not helpful and cost extra money. I expect a refund.
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User's recommendation: Do not use

Robert W Prn

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Verified Reviewer
| map-marker Orlando, Florida

Request for monetary compensation

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Hello, I am requesting monetary compensation for the $80 I had to pay because I missed my train at the Barcelona Sants station on 13 July. I was told when I rented the van that I needed to return it at the back entrance to the parking garage.

After driving around in circles, navigating around 1 way streets for quite awhile, I discovered that I could enter the parking garage at the front of the building. I sent the office where I rented the van a recommendation to provide a small map with directions to the parking garage so people won't miss their train. I didn't get a response. I appreciate your consideration for compensating me at least some portion of my train fare for the inconvenience.

I had plenty of time to make my original train, if I hadn't received bad information from the staff.

Bob Woolverton

Booking Reference Number: ES60587****

Confirmation no. ES60587****

10

Jul

Carrer de Numancia 39, Barcelona, Barcelona 19:00

Desk telephone no.

+00349********

13

Jul

Carrer de Numancia 39, Barcelona, Barcelona 14:00

Desk telephone no.

+00349********

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Loss:
$80

Preferred solution: $80 for new train ticket to Madrid.

User's recommendation: Give yourself more time than normal to find the parking garage when you return the car.

Thomas G Dsl

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Verified Reviewer
| map-marker Guildford, England

Lost booking number email

Lost the booking email and so cannot access the booking, no way of recovering on the website. Impossible to find any contact details apart from FAQ which send you round and round in ***
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User's recommendation: check your spam email!

Rawan S Rlu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Driver didn’t show up!

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CarTrawler - Driver didn’t show up!
I booked a transportation with CarTrawler via Ryanair prior to my flight to Rome. I waited in the airport for an hour. There was no number to contact and the customer service didnt answer. Everyone who has arrived at the same time left the airport, and I was waiting alone at the airport at 2:00 AM. It has been a week now and still no one contact me nor did I receive a refund for the amount I have paid!! It's a scam! Don't book any transportation with this company! They will steal your money and never show up or find a way to contact them!
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Loss:
$67
Pros:
  • Booking was fake
Cons:
  • Will scam you for money
  • No phone number to call
  • Stole my money

Preferred solution: Full refund

User's recommendation: Don’t book a transportation with CarTrawler

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ontario, California

I can’t have contact with the company

CarTrawler - I can’t have contact with the company
CarTrawler - I can’t have contact with the company - Image 2

I want to cancel my reservation, and I try the comunication with the company, and never answer me. I need a telephone number, because Im trying the talk with the company for my money back, I sent a messenge before 24 hours, so I can have my money.

I dont like in online you write a price and with you go for the car is different price, that not like. So please I want my money back because I dont got any service, and the office I went to pick up

The car, they cant help me for cancel o gave some

Information, and I sent a lot messenge and never cancel

My reservation, so I need to speak with some body for my money

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User's recommendation: So bad

Jean D Wmf

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Verified Reviewer

CarTrawler is a parasite in the car rental industry

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Updated by user Sep 20, 2022

It has been more than 6 weeks since I complained to CarTrawler. They claim to respond within 20 days. It actually took 30 days for them to respond.They still refuse to reimburse me, although I have proof that the reservation made (and paid) was never actually...

Original review Aug 08, 2022
As I related in a previous post, you end up with CarTrawler if, for example, you buy a plane ticket with Tap and you want to rent a car at your destination.
CarTrawler partners with most car rental companies and displays the full range of rentals offered by these companies. They also take your money before taking possession of the car at the rental agency desk.
And here is the problem: if CarTrawler, for some unknown reason, isn't able to confirm the rental, as it happened to me, you are have no car available, and CarTrawler KEEPS THE MONEY !
It has been more than a week than I have been asking for a refund, they have a number of excuses for not reimbursing.
COCLUSION: DO NOT EVER RENT THROUGH CAR`TRAWLER !
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Loss:
$600
Cons:
  • No access to customer service

Preferred solution: Full refund

User's recommendation: Always rent directly from an established car rental company

Line C Lgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rome, Lazio

We have not gotten a refund

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We did not get our transfer from fumicionu airport in rome to, via milano also in rome. Neither have we gotten a refund. We have tried to contact them by mail and phone, but they either stop the call or do not answer.
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Loss:
$47
Cons:
  • You can not contact them by phone or mail

Preferred solution: Full refund

User's recommendation: Hope that you do not need a refund

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