CarTrawler Reviews

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I rented a car through Cartrawler in my trip to LA. They charged me money from my credit car and when I got to Thrifty Car Rental Service, they told me they couldn't rent me a car becausemy credit card doesn't have a name on it. So in my arrival to LA I had to go to...
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1 comment
#1395258

Couldn't agree more they have to be one of the most horrendous companies I have ever dealt with.

Mine was a similar story but a flight delay meant I was late collecting the car from Hertz - evidently this cancels your hire agreement and no refund given! Loss $400 and no car NEVER USE AGAIN.

ID
#1128066 Review #1128066 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Cartrawler Customer Care
Cons
  • Lying and not caring for the customer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Ripoff Artists

Scam company with crap-all service. Inflexible policies and CS basically told us we were *** out of luck and ~$400 because deposits are only accepted through credit card upon collection of rental car, no other options. Neither cash nor mastercard/visa debit are acceptable. So too bad even if they were happy to collect $400 paid through debit. SCAM COMPANY. Completely unprofessional business practices and I highly advise all to stay far away from cartrawler. Stick to a more reputable business!
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1 comment
#1388973

THEY ROBBED ME THE SAME WAY AND I AM VERY VERY VERY UPSET ABOUT IT.

ID
#1127932 Review #1127932 is a subjective opinion of poster.
Service
Dollar Rent A Car Car Rental
Reason of review
Problems with payment

CROOKS CROOKS CROOKS

PLEASE DO NOT USE THIS COMPANY THEY ARE UNETHICAL AND CROOKS I NEVER GOT THE CAR I MADE A ONLINE RESERVATION FOR BUT THEY AND THEY TOOK$ 106.55 OUT OF MY ACCOUNT AND REFUSE TOO GIVE IT BACK EVEN THOUGH I NEVER GOT THE CAR..THE ACTUAL OFFICE IS IN DUBLIN IRELAND AND THEY DONT CARE EITHER I CALLED DOLLAR WHO I THOUGHT I WAS DOING BUSINESS ONLY TO FIND OUT CARTRAWLER A 3-PARTY SERVICE IN IRELAND MADE THE WITHDRAWAL I HAVE HEARD OF SUCH QUESTIONABLE PRACTICES I USE TO USE DOLLAR AND THRIFTY ALL THE TIME BUT I NEVER WILL AGAIN. THIS IS A HORRIBEL WAY TOO TREAT PEOPLE NEVER AGAIN NEVER
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ID
#1094432 Review #1094432 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$107
Preferred solution
Full refund

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Update by user Aug 24, 2017

Booking Ref: IT73742****CarTrawler Ref: 00608993Rental company (Interrent Italy) has charged my credit with more than 800 EUR for alleged damage. Although the car has been returned with no damage. No evidence like photos, report etc on damage provided.Car Crawler had...

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1 comment
#1371920

After 2 and a half months the case is not resolve. The average response time for any inquiry is usually more than 3 weeks.

also they claim it is 2 weeks.

the case is all the time passed to third party - rental company, insurance etc and now responsibility is taken.

Lack of information flow, each agent starts the work from the beggining. Bad coordination of the subcontractors.

Having had insurance vaiwer not money given back.

ID
#1091151 Review #1091151 is a subjective opinion of poster.
Service
Cartrawler Customer Care
Pros
  • Price
Cons
  • Neglect
  • No responsibility
  • Not solved the case
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
New Reviewer
Cartrawler is HORRIBLE
I booked what I thought was through Norwegian Air Loyalty a Car Rental for my trip to Portugal. It was a bit confusing as it redirected me to this site which just says "powered by" just like Sabre. Regardless I booked my trip and printed the confirmation out and was on...
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ID
#947828 Review #947828 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Dollar Rent A Car Car Rental
Cons
  • Horrible customer service
  • Bad website
  • Information hard to find
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
Both of these rental car companies are rip off artists, I booked a car thru Dollar and was charged by cartrawler even though i never heard of cartrawler. I called Dollar, trying to get my refund after being refused the car i prepaid for with the debit card i tried to...
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ID
#883381 Review #883381 is a subjective opinion of poster.
Location
Birmingham, Alabama
Service
Dollar Rent A Car Car Rental
Cons
  • Thieves
  • Are thieves and are actually hertz
Reason of review
Problems with payment
Loss
$37
Preferred solution
Full refund
New Reviewer
Booked a car through Dollar online and apparently my reservation was through Car Trawler which functions as an intermediary. Paid online and then had to pay Dollar again when I picked up the car, which wound up being almost twice as much as if I had just booked...
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ID
#868771 Review #868771 is a subjective opinion of poster.
Location
Wheeling, Illinois
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Let the company propose a solution
New Reviewer
CarTrawler - Review in Rentals category
CarTrawler - Review in Rentals category
I truly hope that Cartrawler will go out of business as soon as possible so that no more customers will be victimized! I booked a car with Dollar Car Rental in Vancouver through Cartrawler in March 2016. Everything was prepaid but when I presented my Canadian driver's...
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ID
#830155 Review #830155 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Service
Dollar Rent A Car Car Rental
Reason of review
Order processing issue

Double Billing

I thought that I was booking my car hire with Thrifty. Their page makes one believe that they are actually Thrifty USA. I made my reservation and pre-paid for the car. The name on their e-mailed confirmation was in fact "Thrifty USA". Not very honest if you ask me. When I arrived at my destination, Thrifty honored the reservation, but required me to pay them. Not wanting to have to pay twice, I had to dispute this with my credit card company, and am currently out $128US
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ID
#810772 Review #810772 is a subjective opinion of poster.
Location
Albany, New York
Reason of review
Problems with payment
This company apparently goes by different names and they are based in Irland. They are the worst middlemen in the car rental industry. They display low prices as a hook for unsuspecting clients and do not disclose certain information until the booking is complete and...
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ID
#765689 Review #765689 is a subjective opinion of poster.
Location
Stockholm, Stockholm
Reason of review
Problems with payment
I spent quite some time looking at rental cars and charges and I specifically wanted a fuel policy that as full to full. I chose a car through Holiday Autos (Which is owned by Car Trawler) even though it was actually more money to hire the car in the first place to...
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ID
#745143 Review #745143 is a subjective opinion of poster.
Location
London, England
Reason of review
poor service and taking money not due
Loss
$90
Preferred solution
Full refund
Hi all, As a french citizen, I want to share my bad experience with CarTrawler. I booked a car to be collected at the airport of Cagliari (Sardinia) at: Via Dei Trasvolatori snc C / O AREA RENT A CAR AIRPORT Cagliari - 09030 - Sardinia Telf. +39 0** ****** Fax. +39 0**...
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ID
#561188 Review #561188 is a subjective opinion of poster.
Location
Argenteuil, Ile-De-France
Reason of review
Problems with payment
Loss
$160

Overcharged

Paid for a Car Rental on-line, including insurance, and was asked again to pay for insurance at the Rental Desk on the collection date. A good deal at the time of the booking became an expensive rental. Complained to the online Rental Company with no avail. the on-line Rental company, Holidays Autos Car Rental also using the name CarTrawler, comes first in comparison sites, inclusive prices seem reasonable and the company presents itself well, not arising any suspicions. Also noticed CarTrawler has terrible reviews, but when using price comparison sites these reviews are not listed. Hopefully Trip Advisor will include Car Rental reviews for Holiday Destinations
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ID
#467809 Review #467809 is a subjective opinion of poster.
Location
London, England
Loss
$150

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New Reviewer

не возврат денег за отказ от брони предоплаченной

CarTrawler - не возврат денег за отказ от брони предоплаченной
Уважаемые господа! Реф. CY695256**** Я забронировал автомобиль на 2020 год и заплатил сумму 29 155,00 руб. Поскольку был запрет на въезд на Кипр, вы предложили 2-летний ваучер на эту сумму для бронирования. Ref. 494411**** автомобиль был забронирован на 2021 год и выплачена сумма 3 334,00 рублей. Я отказался от поездки в 2021 году, и вы вернули мне 3 334,00 рублей по реф. 49411****, НО НЕ ВЕРНУЛИ 29 155,00 рублей основной суммы вашего долга за предоплаченный прокат автомобиля по РЕФ. 69525****. Пожалуйста, верните деньги на номер 69525****!!! С уважением, Герман Шилов
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ID
#2504248 Review #2504248 is a subjective opinion of poster.
Cons
  • Не вернули деньги за отказ от
Loss
$390
Preferred solution
Full refund