CarTrawler Reviews

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Awful experince, lost the whole amout of my money

CarTrawler - Awful experince, lost the whole amout of my money
CarTrawler - Awful experince, lost the whole amout of my money
I have book a flight to Turkey and a car for 18 days over the web site of the airline company - Pegasus. Pegasus works with Cartrawler as 3rd party company to list the cars. I trusted that because Pegasus is a trustworthy company - even though less quality. I cancelled my flight due to some personal stuff but my wife and my daughter flied. I tried to cancel my booking and change to name of the main driver but i got errors over their portal.- In the attachment there is a screenshot. So that I thought my wife could make it through the kiosk when they arrived. The guys in the desk neither change the booking nor give the car to my wife. Cartrawler replied to me also that they don't give my money back.

User's recommendation: never ever use that agency.

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ID
#2479217 Review #2479217 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Loss
$300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I need to change the driver on my reservation

How do I talk to someone on the phone? I need to change my reservation? I want to make sure I am refunded for the days I do not use. I plan to keep the car 2 days instead of the 12 I have it booked for.
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ID
#2477820 Review #2477820 is a subjective opinion of poster.
Location
Detroit, Michigan

Customer service response

Managed to speak to someone on the phone and they were very helpful. Very happy with their service so far. Hopefully when we pick up the car there will be no issues.
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ID
#2477035 Review #2477035 is a subjective opinion of poster.
Location
High Wycombe, England

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Verified Reviewer
New Reviewer
CR53470**** This is my reservation number. My flight was canceled with Volaris within 24 hours of car pickup time. I called cartrawler. They offered me change at $1200 additional charge. I said no way. Your customer service told me to call Budget directly to see if...
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ID
#2471628 Review #2471628 is a subjective opinion of poster.
Preferred solution
Full refund

Problème avec notre reservation

Dear sir URGENT I make yesterday wrong booking and I cancel after 15minutes its no refund so please If you can help me to refund money booking reference number :AE71877**** Thanks
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ID
#2468490 Review #2468490 is a subjective opinion of poster.
Location
Dubai, Dubayy

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Verified Reviewer
New Reviewer

Three returns

Greetings, I made a purchase on flypgs app for your car renting agency. When I went there for the vehicle I couldn't get the car because of some issues. I paid in advance from my credit cart.Therefore they couldn't send money back. I demand send the money back as soon as posible.
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ID
#2451642 Review #2451642 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Refund

CarTrawler - Refund
CarTrawler - Refund
CarTrawler - Refund
CarTrawler - Refund
CarTrawler - Refund
CarTrawler - Refund
I received a full refund from Value Car Rental for the car but not for the Lyft ride. Both Value and Cartrawler received the same documents, video and photographs. For whatever reason CarTrawler is not refunding my money. See their respond below: Booking Ref: US53153**** Case Ref: 0163****, Dear Mable Thomas, Thank you for getting back to us with your comments relating to your recent customer care case for your booking US53153****. We will review this feedback and contact you with an update on the outcome of this review. Please be advised that we may not be in a position to change the outcome of your case as a result of this review. Kindest Regards, Customer Care Team

User's recommendation: Always check the company ratings before making a commitment. Beware of foreign companies.

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ID
#2434955 Review #2434955 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Loss
$154
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
CarTrawler - They Took my Money and did NOT deliver ...
CarTrawler - They Took my Money and did NOT deliver ...
CarTrawler - They Took my Money and did NOT deliver ...
CarTrawler - They Took my Money and did NOT deliver ...
CarTrawler - They Took my Money and did NOT deliver ...
CarTrawler - They Took my Money and did NOT deliver ...
Dear Miss Mc Cormack, As informed above, I have paid UPFRONT aprox.18k usd to GARANTEE the rental of the Volvo S90 . I knew that Emirates Airlines are the one whos backing up this transaction because I do NOT no intermediary dor a Car Rental and I do NOT need that!...
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ID
#2426615 Review #2426615 is a subjective opinion of poster.
Pros
  • Offer good prices to deceive customers
Cons
  • Customer service non existant
Preferred solution
Deliver product or service ordered

No refund

Tried to change times of auto rental but they required cancellation and rebook. No refund for the cancellation part.
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ID
#2423774 Review #2423774 is a subjective opinion of poster.
Location
Salinas, California
New Reviewer

I never got the car! I want my money back

Glitch in the system slowing down my day so i want a refund, if i paid in advance already i shouldnt be held up because of the system being down

User's recommendation: Leave a better direct contact number and for people who paid in advance there car should be ready regardless, just show id and credit card and go, no need for a system in advance payment if everything is proven legit.

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ID
#2421964 Review #2421964 is a subjective opinion of poster.
Loss
$191
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund of a booking

I was not fully refunded for the booking: US 70796**** of the amount 1,897.45 Euro I made over KLM to rent a car at Miami airport. I immediately cancelled the booking less than an hour when I made the booking. I have only received a refund on 19.01.2021 of 83,64 Euro. Please kindly advised. I tried to reopen the case on my booking platform but there was an constant error showing.
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ID
#2386908 Review #2386908 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Cons
  • There is no way to contact them
  • Failure to respond to any communication
Loss
$1897
Preferred solution
Full refund

Refund request

Goos evening i havent received a refund yet for rental in KOS AIRPORT date 1907**** reference number GR 66855**** euro 318 with credit card final 7676 . I await news about it Thanks
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ID
#2386898 Review #2386898 is a subjective opinion of poster.
Location
Milan, Lombardy

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Verified Reviewer
New Reviewer

Update

I have been charged extra money on my credit card I was not expecting. I asked CarTrawler for an email contact for Thrifty Portugal so I could correspond with them. They say they cannot give me this. I will update again once I have contacted Thrifty in Portugal to try and obtain some money back from them.

User's recommendation: Check the ticket small print before you walk away.

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ID
#2386570 Review #2386570 is a subjective opinion of poster.
Location
Manchester, England

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Verified Reviewer
New Reviewer

Insurance coverage charge

I have been charged the insurance without selecting it. Now I cant cancel and get refund because the booking has been done within 24 hours from the pick up
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ID
#2382655 Review #2382655 is a subjective opinion of poster.
Cons
  • Poor management
  • Neglect slow reaction
Loss
$112
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gebruik van mijn voucher

Vorig jaar huurde ik een auto in Malaga ( ref ES65271****) door de COVID 19 werden onze vluchten geannuleerd met als gevolg ook de annulatie van deze huurauto; ik heb wel een voucher ontvangen ter waarde van 450; bij deze wil ik opnieuw een auto huren dit vanaf 23 juli tot en met 6 augustus en deze voucher gebruiken; *** doe ik dat het best ?
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ID
#2381353 Review #2381353 is a subjective opinion of poster.