CarTrawler Reviews

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My reservation

CarTrawler - My reservation
No answer when I called for assistant
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ID
#2377542 Review #2377542 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Loss
$217
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Rental car refund

Hello, I am asking for a partial refund for my original rental price, $636.74 Make : BJ40 Color : ROJO KMS OUT: 26,781 License Plates : URM-258-H LOS CABOS AEROPUERTO (SJD) Rented on 2020-12-23 14:49:44 with an expected return time of LOS CABOS AEROPUERTO (SJD) 2020-12-27 19:51:03 I have returned my vehicle 12 twelve hours sooner than expected, LOS CABOS AEROPUERTO (SJD) 2020-12-27 09:51:03 Am I eligible for a partial day refund for returning the vehicle 12 hours before expected thank you Brian bcc5036@***.com Booking Reference Number 2307**** Confirmation Number CARTRW-44476 CONTRATO (AGREEMENT) ARC-SJD-CC-009917 [PREPAID]
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ID
#2363009 Review #2363009 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Preferred solution
Let the company propose a solution

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New Reviewer

Refund- AE53149****

Hello, I cancelled a reservation but didnt receive the refund until now. My reservation confirmation number is AE53149****. Please advise. Thank you. Best regards, Fida
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ID
#2361743 Review #2361743 is a subjective opinion of poster.
Service
Cartrawler Customer Care
Pros
  • Offer good prices to deceive customers
Preferred solution
Full refund
New Reviewer

I didn't received booking confirmation

I have made booking for a car from Frankfurt airport on 6 January to 13 January I made the booking though Austrian airline website but I didnt received booking number or confirmation email with voucher kindly help me to have my booking so I can get the car
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ID
#2360660 Review #2360660 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Beware of Fraudulent Activity

I rented a car that I PrePaid a portion of the cost in advance. I cancelled my rental due to CoVid restrictions on 12/5. Not only that, but I did this through Alaskan Airlines, and they work with CarTrawler. I was expecting a refund but have not received anything back in over 3 weeks. For those that live in the US, they're an Overseas company located in Ireland. Alaskan Airlines is a great company, but I'm surprised that they would contract work with a fraudulent company.

User's recommendation: If renting a car through an airline, first check to see what third party the airline is using,.

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ID
#2356166 Review #2356166 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Cons
  • Bad communication
Loss
$328
Preferred solution
Full refund

After storno money back was late

But after asking it was then handled and I received it back in account
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ID
#2353632 Review #2353632 is a subjective opinion of poster.

Refund for early return of vehicle

Returned the rental early due to unforeseen circumstances. Expected a refund for the unused days but the company refused. Annoyed and wont be using them again.

User's recommendation: Be aware of this.

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ID
#2351298 Review #2351298 is a subjective opinion of poster.
Location
Glasgow, Scotland

Cancellation of rental car

Want to cancel car reservation for Hawaii March 1-9
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ID
#2344630 Review #2344630 is a subjective opinion of poster.

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New Reviewer

Unsatisfactory service

Booked a taxi via this service to take my sister in law to the airport in Playa del Carman in Mexico . They did not turn up. So we had to make alternative arrangements. This proved problematic as the car was booked for 4am for a 6:30 am flight. Luckily we managed to find a car at short notice.

User's recommendation: Do not use this service.

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ID
#2339449 Review #2339449 is a subjective opinion of poster.
Cons
  • No service provided
Preferred solution
Full refund

Money back

Hello I have a reservation number : DK52945****, which was ordered the 25 of november 2020, and cancelled the same day. My cost was DKK 1.447,32, and I got the cancelation accepted the same day, told that I would get my money bach up to 20 days later. The 02. of desember 2020 I got back to my account DKK 0,51??? There must be some fault. Can you please lokk at it and get it correcterd? Otherwice I must get my bank to get the money for me. BR Dánjal Thomsen

User's recommendation: Now I have solved my problems, by getting in tuch with the company.

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ID
#2335238 Review #2335238 is a subjective opinion of poster.
Location
Torshavn, Streymoy

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Verified Reviewer
New Reviewer

Stolen refund

I needed to return a car earlier than it was booked for. The car rental company confirmed refund of unused days to Cartrawler, but they refuse to make tje refund to me. They claim ut is in their Terms &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Conditions, which are nowhere to be found when booking and never provided as a part of the contract. After some time I found out that this information is not easily available ... is only mentioned in Cartrawlers FAQ section, well hidden! Total scammers.

User's recommendation: Avoid all sites using Cartrawler.

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ID
#2326078 Review #2326078 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Cons
  • Criminal
  • Ingen tilbagebetaling for annulleret leje
  • No responsibility
Loss
$40
Preferred solution
I have already complained to the European Consumer Network at EU

Moneey back Form canceled order

I waited for my money back oft a canceled order. Upon my questioning via you and the customer service I received the money back after 1 month. Greetings Regina

User's recommendation: OK but keep control.

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ID
#2323433 Review #2323433 is a subjective opinion of poster.
Location
Southwark, England

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Verified Reviewer
New Reviewer
I rented a car through the Alaska Airline Website powered by CarTrawlers. Alaska changed my flight due to COVID. I attempted to change my pickup time for my car and noticed that when I did, the prices went up significantly. I learned that renting straight through the...
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ID
#2300426 Review #2300426 is a subjective opinion of poster.
Cons
  • Dishonest business practices and not transparent
Loss
$158
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I made a car rental through the Alaska Airlines web site, powered by Car Trawlers. It was easy to book and the policy states that you can receive a full refund. Alaska cancelled my flight due to COVID and assigned me to a flight with a different arrival date. I...
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ID
#2300405 Review #2300405 is a subjective opinion of poster.
Location
Bothell, Washington

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Verified Reviewer
New Reviewer

Didn't get a refund

I have canceled my booking of a car with reference number ZA52659**** and I haven't received my refund of R7400
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ID
#2291344 Review #2291344 is a subjective opinion of poster.
Location
Cape Town, Western Cape