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Update by user Aug 24

Booking Ref: IT737422000CarTrawler Ref: 00608993Rental company (Interrent Italy) has charged my credit with more than 800 EUR for alleged damage.Although the car has been returned with no damage.

No evidence like photos, report etc on damage provided.Car Crawler had not done anything to resolve the case, although they could not get any eveidence from Interrent. They directed me back to Interrent.Interrent does not answer any correspondence.

No resolution after 2 months.Never used it - they do not take any responsibility for the rental.Extremely arrogant customer care department, emails answered after 10-15 days.

Original review posted by user Aug 23

CarCrawler -no responsibility for solving case with rental company Interrent Booking Ref: IT737422000 CarTrawler Ref: 00608993 Rental company (Interrent Italy) has charged my credit with more than 800 EUR for alleged damage.Although the car has been returned with no damage.

No evidence like photos, report etc on damage provided. Car Crawler had not done anything to resolve the case, although they could not get any eveidence from Interrent. They directed me back to Interrent. Interrent does not answer any correspondence.

No resolution after 2 months.

Never used it - they do not take any responsibility for the rental.Extremely arrogant customer care department, emails answered after 10-15 days.

Review about: Cartrawler Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1000.

Preferred solution: Full refund.

I liked: Price.

I didn't like: No responsibility, Not solved the case, Neglect, Slow reaction.

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Anonymous
#1371920

After 2 and a half months the case is not resolve.The average response time for any inquiry is usually more than 3 weeks.

also they claim it is 2 weeks.

the case is all the time passed to third party - rental company, insurance etc and now responsibility is taken.

Lack of information flow, each agent starts the work from the beggining.Bad coordination of the subcontractors.

Having had insurance vaiwer not money given back.

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