CarTrawler Reviews

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Hello, I arrived in Crete on May 20th. When I made my first internet reservation which cost 173.04, an email was sent to me explaining that the rented car could not be collected with a debit card. Via your company chat, I got in touch with one of your employees who...
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ID
#2581342 Review #2581342 is a subjective opinion of poster.

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New Reviewer

Reimbursment

Sir or Madam, I just answered to CarTrawler, I could not do it before. Thank you for your messages. I will keep you updated as soon as they reach me again. I am very angry about the situation because I paid much more money than planed to take a car in Crete. Best regards, Héloïse Pousse
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ID
#2581324 Review #2581324 is a subjective opinion of poster.
Location
Les Lilas, Ile-De-France

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New Reviewer

Our car rental was given to someone else

We got to tje terminal and checked in went to mex car rental and when they took us to pick up the rental, and nothing the rental car was not there the excuse was that we didn't check in on time when we did at 10 am according to tje rental time, they were un able to provide a car for us. After many attempts to understand why they would not honor our rental agreement, they told us to contact you for a full refund. No longer wish to use any rental department, they were charging us double the agreed already payment. Please refund us our money.

User's recommendation: No, i will not recommend in mexico their customers service sucks.

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ID
#2579195 Review #2579195 is a subjective opinion of poster.
Location
Vaiden, Mississippi

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Verified Reviewer
New Reviewer

Car back

Hi. I order from you a car , for 1 mouth and half. If l want to bring the car before the dath its possible? My number order is GE73086****
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ID
#2577703 Review #2577703 is a subjective opinion of poster.
Location
Tbilisi, Tbilisi

No car available

DoWe arrived into Orlando, I called Value renal when I arrived to get a pick up. When I called, they told me they did not have a vehicle for us. So, the 5 of us were stranded at the airport including our 2 year old and a 5 month old baby. I checked the other car rental counters and they did not have a vehicle for us either. We had to pay for an Uber to our hotel. We have reservations for places away from our hotel and needed a car. We have already paid for the van through your site and for insurance. It was a horrible experience. We spent more than the car rental price to get rides to the places we needed to go.

User's recommendation: Don’t get a car through CarTrawler.

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ID
#2576916 Review #2576916 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

No refund for early return

Update by user May 28, 2021

Thus far no response from CARTRAWLER

Original review posted by user May 28, 2021
I rented the car via AA Website when prompted during flight purchase. I had to return home early and CARTRAWLER will not refund the difference. An endless circle of phone calls emails and attempts to talk with a live person is apparently not available. I will never use CARTRAWLER again. BE WARNED!!! phonecallsandemail callsemails num and

User's recommendation: DO NOT RENT VEHICLES THRU AA WEBSITE WHEN PURCHASING FLIGHTS.

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ID
#2576241 Review #2576241 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Pros
  • Clean vehicle
Cons
  • Overpriced and no refund when turned in early
Loss
$36
Preferred solution
REFUND FOR DAYS VEHICLE WAS RETURNED EARLY AND THE COURTESY OF A PERSONAL RESPONSE

Scam transaction

CarTrawler - Scam transaction
This is for sure SCAM company since Ive booked from another website and when I must do payment they redirected me to some other website, since Ive made a transaction for 369 they didnt send me no one email with confirmation. And Ive checked everywhere since I thought maybe its in spam or will send it maximum 1h it should come.I start to search what is this third part agency since its write that they work with Europacar Ive send so many emails and calls no one can help and dont work with them. This company have just email contact service wich is really strange. Im very sad with this situation ..

User's recommendation: Nooo.

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ID
#2575824 Review #2575824 is a subjective opinion of poster.
Loss
$369
Preferred solution
Let the company propose a solution
New Reviewer

Refund from reservation

I booked a vehicle on hopper and I was told that I would need a credit card to show though I was charged debit . I cancelled my reservation because of no credit card and was told I would have to wait 20 days to receive my refund and Im trying to see whats going on with my refund. I dont see anyways of getting in contact with the 3rd party company cartrawler.
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ID
#2575109 Review #2575109 is a subjective opinion of poster.
Loss
$368
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund

I demand a rapid refund due to being misled on charges on my rental car from May 19-29. I was forced to rent a car outright from another company and also was charged as if I was a walk-in renting a car. Additionally, there was no clear explanation regarding documentation as I have never had to bring my passport and several forms of documents to rent a car. All in all this was a horrible experience and I will NEVER recommend hopper nor Dollar. Please refund my 303.95 euros and give me back my 18 carrots accrued on Hopper. Hopper. hopper.
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ID
#2571328 Review #2571328 is a subjective opinion of poster.
Location
Plano, Texas

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Verified Reviewer
New Reviewer

Claim for money back

CarTrawler - Claim for money back
CarTrawler - Claim for money back
CarTrawler - Claim for money back
CarTrawler - Claim for money back
CarTrawler - Claim for money back
CarTrawler - Claim for money back
Update by user May 23, 2021

Bud communications between your local service providers and CarTrawler

Original review posted by user May 23, 2021
I rent a car but I ne er pick up this car. Then just give money back. I rent it in December 17, 2020. I claim several times to your company and to AVIS also but I nevers received any answer.
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ID
#2566876 Review #2566876 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Pros
  • Cheap
Loss
$193
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Update by user May 21, 2021

Company fixed the issue and I have been provided with full refund.

Update by user May 21, 2021

The full refund was credited to my card the next day.

Update by user May 17, 2021

Received an immediate response that it is being taken care of."Thank you for your email regarding your rental in Ireland.I have cancelled your booking as requested. You will shortly receive an automated email...

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Resolved
ID
#2555179 Review #2555179 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
CarTrawler - Rules
CarTrawler - Rules
Update by user May 17, 2021

CarTrawler have closed the case, and refuse to give me refund, everything is the fault of CarTrawler, but still they refuse to give refund - they instead hide themself behind corrupted scam rules that they made themself - like a evil corrupt rigged casino. Stay away...

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ID
#2553644 Review #2553644 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Loss
$210
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Have not received my refund

US72375**** $716.95 304-904-**** I really need a status on this refund. I live on Social Security disability and I really need this money by the first of the month
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ID
#2553472 Review #2553472 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Issues with car rental

Can't get a hold of anyone to get my refund for a car rental I never got. I called within business hours and continuously get hung up on. I'm out of $323.00 for absolutely nothing or no reason whatsoever. Bad for business.

User's recommendation: Don't third party reserve if possible.

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ID
#2549774 Review #2549774 is a subjective opinion of poster.
Location
Foley, Alabama

Refund

I didnt use the service and still havent been refunded my money. I need to know how long before my money is issued back to my bank.

User's recommendation: Run.

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ID
#2546621 Review #2546621 is a subjective opinion of poster.
Location
Sunset, South Carolina