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Dispute a charge

CarTrawler - Dispute a charge
CarTrawler - Dispute a charge
CarTrawler - Dispute a charge
CarTrawler - Dispute a charge
CarTrawler - Dispute a charge
1. First I wanted to cancel my car for Day one because my flight was changed to 2330 arrival 2. I wanted to cancel the reservation entirely. Neither time could i reacy anyone to do either of the above...even after contacting THRIFTY CAR RENTAL ALASKA AIR I was told by both of the above i needed to contact the reservation "engine" I spent the first day of my vacation trying to reach all 3 of the above from my Motel Room To NO AVAIL. THRIFTY N ALASKA JUST REFERRED ME TO the BOOKING AGENT, TRAWLERS. I COULD NEVER GET AHOLD OF CARTRAWLERS. I NEVER picked up my car. PLEASE REFUND MY $196.11

User's recommendation: Contact car dealers directly.

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ID
#3566131 Review #3566131 is a subjective opinion of poster.
Location
Beaverton, Oregon

Reclamación y reembolso

Reserva confirmada y cobrada AT 60743****,el servicio de recogida y traslado al aeropuerto en Viena el día 20 de mayo,nadie de su empresa lo realizó,tuvimos q hacerlo por nuestra cuenta en un taxi.Quieto el reembolso del dinero cobrado d más por un servicio no realizado,nadie se presentó,nadie llamo,nadie da exolicaciones
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ID
#3610881 Review #3610881 is a subjective opinion of poster.
Location
Guadarrama, Madrid, Comunidad De

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New Reviewer

Do they exist?

AbBooking made for car rental on Skyscanner, payment posted (not booked) on credit card, no booking confirmation! Get to the airport impossible to find anything, try to go tact them. Impossible. Website designed for no contact, google gives a number. You call number is not in use, How can these companies go on operating? Where are the authorities?

User's recommendation: Avoid and denounce them.

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ID
#3586805 Review #3586805 is a subjective opinion of poster.
Location
Atlanta, Georgia

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New Reviewer

DID NOT RECEIVE A RENTAL. NEED A REFUND

I paid for a rental and showed up at my designated rental time. there were no cars available and i was unable to cancel my reservation. they also make it impossible to contact anyone for help. I would like a full refund. i did not receive a rental car.
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ID
#3574033 Review #3574033 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$81
Preferred solution
Full refund

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Refund

This company is a joke and fraud. I booked a private ride through Alaska not knowing it was contracted/serviced through Cartrawler. The supplier canceled my ride on the day of pick up. I contacted Cartrawler via phone opened up a case requesting a refund, I emailed them requesting a refund and I have yet to receive a refund. Its been about 3 weeks since I opened a case requesting a refund for a service I paid for and did not receive!! Horrible customer service..

User's recommendation: Don’t use this company.

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ID
#3566982 Review #3566982 is a subjective opinion of poster.
Location
Los Angeles, California

Every thing was perfect

Easy cancellation. Refund money on time. Cheapest rent price. 24 hours service. Cars are good abd realable.
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ID
#3561869 Review #3561869 is a subjective opinion of poster.
Location
Amman, Amman Governorate

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New Reviewer

No customer service and stole my money

I had to cancel my booking due to covid restrictions. My airline cancelled my flights, I then had to cancel my hire car on the other end since I couldn't obviously get there. They kept my money and sent me a link to a voucher, but the link doesn't work! And now I can't get hold of anyone! POOR, VERY POOR SERVICE.

User's recommendation: STAY AWAY! FAR AWAY.

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ID
#3558680 Review #3558680 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Pros
  • Non
Cons
  • Will not give me back a refund for services not provided
  • Stole my money
  • No responsibility
Loss
$67
Preferred solution
Full refund

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New Reviewer

Not services

I don't recibe services. Not support. I'm don't recibe the reservation. I'm pay and don't have reservation
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ID
#3531426 Review #3531426 is a subjective opinion of poster.
Location
Lausanne, Vaud

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New Reviewer

Booking confirmation

CarTrawler - Booking confirmation
I have a flight with Easyjet to Alicante (EZS1085) next 07/05/22. Through the Easyjet app I booked a car from your company on 21/04/22 (V.Polo or similar) with 2 child seats. But today I do not have confirmation of the reservation, but the charge on my credit card. I ask you please help to clarify said rent, because the date is approaching. Thanks
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ID
#3525181 Review #3525181 is a subjective opinion of poster.
Location
Basel, Basel-City
Preferred solution
Deliver product or service ordered

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Update by user Apr 28, 2022

Company fixed the issue and I have been provided with full refund. I had to wait for my refund for a month, for a car which was cancelled 3 days before the pick up date, but the money was taken the moment I booked..

Original review posted by user Apr 28, 2022
Hi, I rented a car on March 3th, 2022 through Holiday Autos, to be picked up at SIXT on April 4th,22. Something happened, I could not take the car, and it was already cancelled on April 1st, 22. Then, I could see that already om March 31st the money was debited my bank...
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Resolved
ID
#3522830 Review #3522830 is a subjective opinion of poster.
Pros
  • No pros
Preferred solution
Full refund

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New Reviewer
i purchased a rental car 4 hours before having to pick it up. When i went there (1 hour drive to pickup) they told me at the counter they don't accept my credit card EVEN THOUGH I ALREADY PREPAID for the rental and the insurance. i wrote them explaining what happened...
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ID
#3521359 Review #3521359 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Cons
  • Dont listen
Loss
$300
Preferred solution
Full refund

Car rental through FOX rent a car could not be confirmed

switch rental company to THRIFTY with SUV is OK. After 36 hours from my first contact cartrawler informs me that they are unable to find me a rental car. I went on line through COSTCO and was able to book a rental car in less 5 minutes in Orange County California through Budget Rental at the airport.

User's recommendation: DO NOT USE.

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ID
#3515667 Review #3515667 is a subjective opinion of poster.
Location
Lakewood, California
Preferred solution
Apology
New Reviewer

Had to change collection time but could not call them. Website takes you in a loop with no way to change a pick up time. Chat bot is useless

No way of changing pick up times and no way of calling them or managing pick up times on useless website

User's recommendation: AVOID AT ALL COST.

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ID
#3512071 Review #3512071 is a subjective opinion of poster.
Location
Arona, Canary Islands
Loss
$30
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Bad service

CarTrawler - Bad service
Update by user Apr 25, 2022

cartrweler started to investigate the case

Original review posted by user Apr 24, 2022
I placed a reservation for 9 people van for 7 days. I called the day before to the local agency to make sure that my van will be ready, and they approved. when I arrived to pick up the car they says that they don't have the van and instead they will give me 2 cars. I did not want 2 cars but after a long flight at night, I took the cars and they promise to replace them the next day. I called every day and they say that they don't have a van. I can't describe how the situation ruing my plane trip, causes me a lot of damage. I want to get full compassion. not

User's recommendation: be aware.

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ID
#3511655 Review #3511655 is a subjective opinion of poster.
Pros
  • Depending on if this gets rectified today i have met plenty pros
Cons
  • Cannot speak to a person
Loss
$5000
Preferred solution
Full refund

587893****

We booked with this fictitious company based out of Ireland. This little old lady was ripped off for $500.00can. Absolutely joke of a company keep your money or go throw it in the garbage! Because that is exactly what CARTRAWLER is!! garbage and A horrible entitiy. Wonder if they are willing to take candy right from a baby or kid? Don't! They will and probably have!

User's recommendation: Run away fast as you can!!

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ID
#3511278 Review #3511278 is a subjective opinion of poster.
Location
Calgary, Alberta
Cons
  • Will not refund rental fees

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New Reviewer

Problems with rent a car

CarTrawler - Problems with rent a car
CarTrawler - Problems with rent a car
CarTrawler - Problems with rent a car
Good morning, my name is Paulo Alexandre Sotos, credit car number (5228-xxxx-xxx-8740) and I booked a vehicle, reservation number: 275908 on 02/26 but I had to reschedule the rental twice for private reasons. But at no time did I receive the cartrawler rental voucher, and for this reason I could not rent the vehicle. I had to make a new lease through sadorent a car. I want to know how do I get a refund for the rent made on 26/02 in which I didn't receive the voucher. Thank you, Paulo Sotos
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ID
#3506025 Review #3506025 is a subjective opinion of poster.
Pros
  • Responded quickly to my request to cancel and refund car rental
Preferred solution
Full refund

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