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CarTrawler - Pathetic Service

Long story short.. stay AWAY from CarTrawler.. huge massive crooks and zero customer service.. never again! Wish I read the reviews first!
1.0
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Website
#1381403
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I rented at maui airport thru cartrawler. It was a 3 hour wait for car which was filthy inside, After 2 days car would not start and i spent 3 hours on the phone trying to get a replacement which budget claimed they had no record of the rental. I spent $60 on cab fare...
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1.1
#1370596
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CarTrawler - Car rental

Terrible service and provided me false information when i tried to rent a vehicle for my vacation. I paid for a service which i never received.
1.0
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Diversity of Products or Services
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Website
#1367852
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CarTrawler - Steer Clear
This company might be fine if you don't cancel and request a refund. I cancelled a reservation a month prior to travel and still haven't received a refund 7 weeks later. First I was told 10 days. I submitted a request at the 10 day mark. Then I was told 37 hours. At...
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1.2
#1355585
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Stay away of this company! Do not pay the foul amount of the car rental before the delivery of the car.Unfortunately i haven't read the reviews of other customers and i became another victim of this company.The story is like this: On August 2018 i have booked a car...
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1.0
I didn't like
  • Fact that they took my money and didnt give me anything
#1349038
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CarTrawler - Throwing away money if you use them

Prepaid for Thrifty rental. When we arrived at the rental counter the line was two hours long. We could not afford to spend our vacation time there so had to go to the next rental company which had no line at all. Contacted them by website, online chat and through my credit card and they would not refund our payment.
1.0
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Value for money
#1346271
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I lost my ID in travel. I showed up to pick up the car, but understandably could not. I thought my reservation was automatically cancelled by Thrifty since I could not get the car. I was told by Thrify to contact Cartrawler for my refund. When I contacted Cartrawler to...
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#1331260
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CarTrawler - It is so hard to get through to speak to someone

Trying to get in touch and can’t. Needed assistance with problem we encountered and no one to help. No good very poor.
1.0
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Value for money
#1326017
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Car booked in France a week before our holidays, confirmation received by mail... Several hours before our arrival when we have already been in the train with all our luggage, we receive a mail from the service that annonces us that our reservation has been cancelled...
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#1318418
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We did a reservation to Cartrawler in Spain, and at the moment for pick up the car at the frontdesk of AVIS, I noticed I forgot my driving license, but my wife has her Driving License. The AVIS agent said they can't give me the car because the rules of CarTrawler...
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2.3
I didn't like
  • Bad service
  • Neglect slow reaction
  • No customer service only rip off the money
#1299130
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