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I lost my ID in travel. I showed up to pick up the car, but understandably could not. I thought my reservation was automatically cancelled by Thrifty since I could not get the car. I was told by Thrify to contact Cartrawler for my refund. When I contacted Cartrawler to...
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#1331260
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CarTrawler - It is so hard to get through to speak to someone

Trying to get in touch and can’t. Needed assistance with problem we encountered and no one to help. No good very poor.
1.0
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Value for money
#1326017
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Car booked in France a week before our holidays, confirmation received by mail... Several hours before our arrival when we have already been in the train with all our luggage, we receive a mail from the service that annonces us that our reservation has been cancelled...
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#1318418
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We did a reservation to Cartrawler in Spain, and at the moment for pick up the car at the frontdesk of AVIS, I noticed I forgot my driving license, but my wife has her Driving License. The AVIS agent said they can't give me the car because the rules of CarTrawler...
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2.3
I didn't like
  • Bad service
  • Neglect slow reaction
  • No customer service only rip off the money
#1299130
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BEWARE! When booking any car with CarTrawler (specially on Ryanair), you need to have a credit card (it is written in the Car Hire Terms and Conditions at the far end of the page). If you do not have a credit card the rental company (for me Goldcar) obliged us to take...
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#1291405
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After checking in online for my flight, i was prompted with an offer to reserve my rental car. So i chose a reasonable vehicle (automatic) with insurance from Enterprise. However - it wasn't Enterprise that i reserved the car from - it was some online service called...
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1.0
I didn't like
  • Fact that they took my money and didnt give me anything
#1287271
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In may 2018 I booked a car rental from Rome airport through car trawler. My flight was due at 00.20 so after midnight and car trawler booked my pick up time for then. In fact the flight was delayed and so the rental company was closed on my arrival. I waited outside...
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Anonymous
Anonymous

Same experience here: booked car for end of May. Reservation all pre-paid. My flight was delayed by 1h upon arrival at the rental desk I was told my car was given away to some...

#1269003
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Booked a car through Ryanair cars . Bought insurance with it. Received my booking. With suggestion to buy extra cover from AXA which I did. Went to pick up the car at touris prime . Was force sold a third insurance from them which cost 80 Euros . Failing to purchase...
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1.0
#1247632
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I placed an order in Jan 2018 for March 22, 2018 at Thrifty apparently thru your website. I read all the rules and regulations prior to booking. Once we got the rental company they denied us because we had a debit card. All your paperwork never said a debit card...
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Anonymous
Ilonka

Same here regarding debit card. Rental agency only accepted credit card which fortunately I also carried with me.

Anonymous
Calvin

Why do you people insist on complicating things with the use of 3rd party websites ?They don't bring anything to the party except confusion. Everybody (should) know that car r...

#1241467
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Contact CarTrawler

Mailing Address:
CarTrawler
184 High Street, 7th Floor Suite 701 CLASSON HOUSE, DUNDRUM BUSINESS PARK, DUNDRUM, DUBLIN 14, IRELAND
Boston, MA 02110
USA
Phone:
+3 531 499 9600
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CarTrawler - Paid but no car. Thieves.

We landed at Auckland airport to find the company was closed and there was no car and can’t get our money back. Completely illegal.
1.0
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Additional Fees
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Customer service
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#1226298
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