CarTrawler Reviews

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Refound booking Money

CarTrawler - Refound booking Money
Update by user Nov 26, 2020

You Can see from my account photo the Money you take from me. I ask you now to send the Money to my account please

Original review posted by user Nov 26, 2020
I previously booked a car rental from you with the reservation number TR 52505**** with free cancellation and after that I canceled the reservation but today I am surprised by withdrawing an amount from my bank. 1403.87 Danish krone Rent a car with insurance I am ask you now to return the money to my account Thank you. Wait for your answer Name : Rasul Alkazzaly E-mail : rasul67@***.com
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ID
#2304728 Review #2304728 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Pros
  • Offer good prices to deceive customers
Cons
  • Cartrawler failed to refund cancellation as stated
Loss
$1404
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Incorrect payment taken from my credit card

A payment has come onto my credit card on 23 June 21 for $1131.88. I have no bookings with you. The account states ET CARHIRE DUBLIN IE. Please reverse this payment immediately and do not put any more charges on my card
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ID
#2629146 Review #2629146 is a subjective opinion of poster.
Preferred solution
Full refund

Refund

Hi my email states refund within 20 days and still havent received.rental number IS54093****. I want to rent from you in the future. Please be kind. Im not a rich person
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ID
#2628308 Review #2628308 is a subjective opinion of poster.
Location
Athens, Georgia

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Verified Reviewer
New Reviewer

Previous booking

I have not received refund I was told I would get within 20 days. If I am to use you in the future please keep up your end of the deal. We were unable to travel due to covid.
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ID
#2625385 Review #2625385 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Preferred solution
Full refund
New Reviewer

Hadn’t heard from them about car reservation, but responded and all is ok,

6/19/2021 cartrawler finally responded after i tried emails, phone number and hawaii air for help matter cleared up, just got email all ok barbara anderson

User's recommendation: get confirmation number.

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ID
#2621594 Review #2621594 is a subjective opinion of poster.
Location
Portland, Oregon

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New Reviewer

Zero response from customer service

cannot contact them email or phone over car rental issue never got reservation confirmation email from them want to cancel due to poor customer service booked when reserved on hawAaian air fir nextvyesrvtravel
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1 comment
#2025339

6/19/2021 cartrawler has responded and this issue is resolved thank you

ID
#2619503 Review #2619503 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Cons
  • Never confirmed
  • Experience not reliable
Preferred solution
Let the company propose a solution

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New Reviewer

Totally Fraudulent Company

Booked a car and had to cancel months before trip. Got a confirmation that refund would be coming and to this day still nothing after several emails. Someone needs to sue this company.

User's recommendation: Do Not Do IT.

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ID
#2612651 Review #2612651 is a subjective opinion of poster.
Loss
$182
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund

I went to the airport and tried to rent my car but they were asking for too much and I ended up not renting the car so I was trying to get the down payment I put down because I wasnt able to get my Rental . Please help me
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ID
#2607939 Review #2607939 is a subjective opinion of poster.
Loss
$377

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Verified Reviewer
New Reviewer

Refund

Half hour ago I went to pick up my rental that I paid more than a month ago and the Budget representative told me that I have to have $14 000 available on my credit card because any damage is going to result in me being charged for that even if its not my fault. I never expected all this, maybe my not understanding all this but never expected this Please issue the full refund because I was willing to pay everything ahead.
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ID
#2606541 Review #2606541 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Want to cancel insurance on rental

CarTrawler - Want to cancel insurance on rental
CarTrawler - Want to cancel insurance on rental
CarTrawler - Want to cancel insurance on rental
I want the insurance from enterprise I thought that was who I was booking from. I want to cancel the insurance snd get refund on my credit card

User's recommendation: Call enterprise directly. This is a misrepresentation of enterprise see pics.

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ID
#2601037 Review #2601037 is a subjective opinion of poster.
Location
Germantown, Maryland

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Verified Reviewer
New Reviewer

Confirmation of the presence of a child seat

Dears, I want to be sure that local provider will - meet my wife and my daughter with the plate with the Name in the arrivals area - the car will be with the child seat Customer reference ES54339**** Provider Reference Number ACRT12589BC Please confirm the information I am requesting. Best regards, Alexey Danshin Alexey Danshin
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ID
#2599919 Review #2599919 is a subjective opinion of poster.
Preferred solution
confirmation of the provision of a special place for a disabled child

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Verified Reviewer
New Reviewer

Fraud at Mex RentACar

Booking Reference Number: MX72182**** Confirmation no. JFM0027FB0 I rented this car on 4/5 through Hotels.com I arrived to pick up the car on 5/29/21 and was forced to purchase bogus "civil liability insurance" listed nowhere in your agreement, voucher or details. I had the appropriate coverage from Chase Sapphire and the Cartrawler coverage, but was still subjected to $19.95 per day ($242 USD) for a fake insurance forced by the company. I would like this investigated immediately. Michael Uzmann

User's recommendation: AVOID Mex Rentacar.

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ID
#2594385 Review #2594385 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Loss
$242
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reembolso por cancelación no recibido

Bones tarda, realitzem cancel·lació amb més de 48 hores d'antelació a la recollida del vehicle fa 3 setmanes i no hem rebut el reemborsament de diners. Reclamem el pagament tegre de la reserva cancel·lada.

User's recommendation: No contracteu aqui.

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ID
#2591228 Review #2591228 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Dear Sir or Madam, My communication with CarTrawler continues. Their lies are unbelievable. Here their last answer : "I can confirm that the insurance you paid for was an optional product that you purchased from the rental agency and accepted by signing your rental...
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ID
#2585055 Review #2585055 is a subjective opinion of poster.
Location
Les Lilas, Ile-De-France

Using people

Paid for the car ..never received.try to ask for refund on time still charge of full.non refund. don't use this company.

User's recommendation: No customer service.

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ID
#2584042 Review #2584042 is a subjective opinion of poster.
Location
Lausanne, Vaud
New Reviewer

Have not received my refund

CarTrawler - Have not received my refund
I was pose to pick my car rental up April 7th 2021 when I get there they didnt let me use my ID so therefore the car rental was already paid for Ive been waiting for my refund and havent received it yet
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ID
#2582273 Review #2582273 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Cons
  • Not solved the case
Loss
$470
Preferred solution
Full refund

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