Barbara P Rna

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#5169812 
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To claim a refund

We booked a holiday and a hire car thru TUI. Due to the m25 being closed we missed our flight,having purchased new flights we were approx 4 hours late to pick up our car. We were told that because we were late NO car was available! We are £479.84 out of pocket and feel that a refund is in order. TUI booking ref 1788**** CAR TRAWLER ref GR 74927****. The destination was Chania Crete Greece, date 8 august 2023
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Loss:
$479
Cons:
  • Waiting for a reply

Preferred solution: Full refund

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Helpful
Hassak S

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 Verified Reviewer | map-marker Casablanca, Casablanca
#5115169 
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Réclamation , annulation

CarTrawler - Réclamation , annulation
CarTrawler - Réclamation , annulation
Updated by user Oct 01, 2023

Remboursement

Updated by user Oct 01, 2023

Remboursement

Original review Sep 16, 2023
Je vous contacte se jour pour la réservation sous le numéro suivant MA79012****,que j ai effectué pour le 16/09/2023 a la quel malheureusement je n est pas donner suite car y avait des frais a payer pour un retard d avion ou quel je ne suis pour rien ,en suite la voiture que j ai réserver c est une Hyundai i30 alor que me propose une Logan Dacia essence donc svp j aimerais le remboursement de la somme que j ai payer leur de la réservation merci de votre compréhension.
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User's recommendation: Je donne un conseil. Ne réservez pas les voitures comme ça quand tu arrives à l’aéroport y’a plein de l’arnaque les gens ils sont nettes

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Helpful
Gigii D Wnq

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#4999272 
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Ggdickerson89@***.com

1.0
CarTrawler - Ggdickerson89@***.com
CarTrawler - Ggdickerson89@***.com
CarTrawler - Ggdickerson89@***.com
CarTrawler - Ggdickerson89@***.com
CarTrawler - Ggdickerson89@***.com
Refund me Uber rentals a scam you robbed me on Uber rentals dont do it people they are not good for business too much to get refund
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Loss:
$435
Pros:
  • No pros
Cons:
  • Are cons

Preferred solution: Full refund

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Helpful
Mike S Pjk

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#5143048 
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Unable to pick up car

1.3
CarTrawler - Unable to pick up car
CarTrawler - Unable to pick up car
CarTrawler - Unable to pick up car
Updated by user Sep 24, 2023

I finally reached a customer representative from car trawler after being refused at the budget car rental pickup location. I then explain to her that I missed my flight on September 21st and I had the vehicle booked for September 22nd till October 12th. I told her it...

Original review Sep 24, 2023
Unfortunately, the links you guys have tried to hook me up with. Don't work. Worth a crap. Basically the SMS texting responses that were sent to me, were useless as I'm unable to respond to them. All it says is something about a code. And even if I were to put a code in, there's no address bar to input
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Loss:
$950
Cons:
  • Wasted 3 hours now trying to resolve my issue

Preferred solution: Id like to get the vehicle I prepaid for rented out for 3 weeks at the rate I was offered

User's recommendation: Stay away from them, as all I've been able to do is get the total run around

Comment
Helpful
1 comment
#2394728

You were not refused at the car rental. They had no reservation for you.

You were a no show on the day you promised to pick up the car. You need to go back through Car Trawler and rebook.

The price may have changed. They are also the ones to decide if you get a refund.

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Stuart R Vai

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#4783595 
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Require refund of CDW charged/paid at desk - 235 UK Pounds - Claiming false advertising on your website....

1.1