CarTrawler Reviews

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Question about restitution

Ref. IT52868****/6NP757 I received an email 30-04-2021 that Cartrawler would refund the costs for my cancelled car within 5 days. Still didnt receive the payment. Could you please check for me and let me know? Thank you & best regards T. Van Willigenburg
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ID
#2545755 Review #2545755 is a subjective opinion of poster.
Location
Nijkerk, Provincie Gelderland

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Verified Reviewer
New Reviewer

Scammers

Scammers !!! terrible service, my money was withdrawn from the account and did not provide the service, they also did not offer a solution to the issue, they just left me without money and a car !!! Caution Scammers !!!
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ID
#2543746 Review #2543746 is a subjective opinion of poster.
Location
Dubai, Dubayy

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Verified Reviewer
New Reviewer

Refund car rental

Could you please pay me the refund for our car rental asap. Reservation number ES72725****. My credit card has been charged for 103,90 in a few minutes. I have cancelled my car booking within a few hours after booking. Now after a week I'm still waiting on my refund (?). Please do give us the requested service and pay the refund.
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ID
#2538087 Review #2538087 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Pros
  • Good prices
Cons
  • Slow reaction
Loss
$110
Preferred solution
Full refund
New Reviewer

Bad customer service

I should have read the reviews.They overbooked and we were unable to get rental car. People waiting for hours.

User's recommendation: Do not use.

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ID
#2537999 Review #2537999 is a subjective opinion of poster.
Service
Cartrawler Car Rental
Pros
  • Cheap
Cons
  • Unscrupulous
Loss
$212
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I hired a car with Sixt from 15 to 24 March with contract reference ES71665****, and prepaid 315 with your company. When I returned the car, a total of 444 was charged. Both amounts were charged on my creditcard but I never received the refund for the 315, although a...
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ID
#2534044 Review #2534044 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Loss
$315
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Never picked up car

I want my money back. Never received car. This needs to be resolved. I was not happy with the way things have been handled.
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ID
#2528606 Review #2528606 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Dishonest business practices and not transparent
Loss
$168
Preferred solution
Full refund

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New Reviewer

Fraud

No full refund, then unauthorized monies debited from my card after the car was returned and the contract expired

User's recommendation: please make sure the company you is registered and has an office.

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ID
#2517958 Review #2517958 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Cons
  • Neglect
  • Bad website
  • Failure to respond to any communication
Loss
$121
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
When collecting the car from the airport, we discovered that the company did not have an office but was operating from the Airport parking vicinity. At first the excess amount wasn't met by my bank because my limit withdrawal at the time was 1500 Euros, when I asked...
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ID
#2517844 Review #2517844 is a subjective opinion of poster.
Preferred solution
Full refund

Car rental FR49534****

I booked with easy jet. I must cancel flights and car rental because of corona. Easy jet told me by mail from March 30 that I get back the car rental price already paid by credit card within 5 days. Up to now there is no refund on my credit card account. Please pay until April 26 at least. Best wishes Joachim Wege
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ID
#2515197 Review #2515197 is a subjective opinion of poster.
Location
Lübeck, Schleswig-Holstein

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Verified Reviewer
New Reviewer

Refund

I canceled a booking US72203**** and was charged $94.94 on April 7th. I still havent received my refund. Please advise. Thank you Jeremiah

User's recommendation: We will see.

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ID
#2514796 Review #2514796 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
New Reviewer

Reservation of car rental

Update by user Apr 16, 2021

No answers jet

Original review posted by user Apr 16, 2021
I try to rent a car tru you and for same reason the days on the reservation are not Mach at this moment, have to rent another car to use and una fortunately I not going a use the Previous reservation that is #3643****us1 And the booking # mx53688****. I on the agreement is okay to canceling 24hrs before so to day day is 4/16/2021 thanks

User's recommendation: It is to difficult to contact with your company please can you work on that? Thanks sumach.

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ID
#2506740 Review #2506740 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Gashilov@***.com

Dear sirs! Ref. CY695256**** I booked a car for 2020 and paid the amount of 29,155. 00 rubles. Since there was a ban on entering Cyprus, you have offered a 2-year voucher for this amount for booking. Ref. 494411**** a car was booked for 2021 and the amount of 3,334.00 rubles was paid. I refused to travel in 2021 and you returned me 3,334. 00 rubles on Ref. 49411**** BUT DID NOT RETURN 29,155. 00 rubles the main amount of your debt for a prepaid car rental on REF.69525****.Please return the money to REF. 69525****!!! Sincerely, Herman Shilov
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ID
#2504236 Review #2504236 is a subjective opinion of poster.
Pros
  • Хорошие цены
Cons
  • Нечестная деловая практика и не прозрачная
Loss
$370
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Booking cancellation

Venho por este meio solicitar o cancelamento da reserva do meu veículo e a devolução do valor pago no meu cartão de crédito, cotação EDUILIO BRIDI JUNIOR Validade 10/28 Cartão número 5162.9282.2882.0572, onde o valor pago foi de USD257,01. Número da reserva: US69946**** número de confirmação: CTR 258187*-255**** conta - custo total do carrinho - USD 257,01 pagamento recebido -USD 257,01 A pandemia de vírus corona que já dura desde março de 2019 e se estende por todo o ano de 2021, onde minha reserva foi de 08/10/2020 a 16/10/2020, onde você estendeu para o ano seguinte na mesma data. presidente dos estados unidos da américa cancelou toda a entrada de brasileiros no país, sem data de lançamento. por isso sou obrigado a cancelar minha viagem ao país, agradeço a atenção dispensada e a devolução do dinheiro para uma futura viagem, mas sem data marcada obrigado

User's recommendation: yes, would recommend.

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ID
#2483249 Review #2483249 is a subjective opinion of poster.
Loss
$257
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Booking cancellation

I hereby request to cancel my car reservation and return the amount paid on my credit card, quote EDUILIO BRIDI JUNIOR Validity 10/28 Card number 5162.9282.2882.0572, where the amount paid was USD257.01. Reservation number: US69946**** confirmation number: CTR 258187*-255**** account - cart total cost - USD 257.01 payment received -USD 257.01 The corona virus pandemic that has been going on since March 2019 and extends throughout the year 2021, where my reserve was from 10/8/2020 to 10/16/2020, where you extended it to the following year on the same date. president of the united states of america canceled all the entry of brazilians in the country, without a release date.so i am obliged to cancel my trip to the country, i appreciate the attention given and the return of the money for a future trip, but without a scheduled date, thanks

User's recommendation: sim recomendaria.

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ID
#2483189 Review #2483189 is a subjective opinion of poster.
Loss
$257
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Failure to give refund

I rented a car with a debit card (prepaid). Cartrawler took my payment with a debit but the rental company did not accept my reservation without a credit card. I don't have a credit card. Cartrawler did not provide a refund because they said I did not have my documents. I was not informed before I paid they don't accept debit until after I paid. This company steals peoples money.

User's recommendation: Never.

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ID
#2481623 Review #2481623 is a subjective opinion of poster.
Service
Cartrawler Car Rental Booking
Cons
  • Did not get the car and they charged me
Loss
$345
Preferred solution
Full refund